Privacy Policy

Effective Date: July 3, 2026

At Milā'i'ā Studio ("Milā'i'ā," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit inquiries, request quotes, or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Phone number
Company or Design Firm (if applicable)
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Project details and rug specifications

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral website
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Prepare quotations
Respond to inquiries
Communicate production updates
Arrange shipping and delivery
Provide customer support
Improve our website and services
Send marketing emails (only if you have opted in)
Prevent fraud and protect our business

3. Trade Professionals

If you apply for a Trade Account, we may collect additional business information including:

Business name
Website
Tax or resale certificate (where applicable)
Business address
Portfolio or project information

This information is used solely to evaluate and manage your Trade Account.

4. Payment Information

Milā'i'ā Studio does not store your complete credit card or payment details.

Payments are securely processed through trusted third-party payment providers that maintain their own privacy and security standards.

5. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Measure marketing performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or marketing updates, we may send occasional emails regarding:

New collections
Product launches
Promotions
Design inspiration
Company news

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

7. Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers that help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Marketing platforms
Analytics providers
Customer service software

These providers are only permitted to use your information to perform services on our behalf.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain your information only as long as necessary to:

Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of the information we hold

To exercise these rights, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.

The revised version will be posted on this page with an updated Effective Date.

14. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Milā'i'ā Studio

Email: sales@milaiastudio.com

Website: www.milaiastudio.com